My issue: In the game Dark souls: Prepare to Die edition, i had my saves on my xbox hard drive, went away on the weekend, moved them
to cloud storage. Played on my brothers xbox trough cloud storage in my
saves. Arrived home, cant load the saves but the save file exists in
the cloud storage...
Tried to move it to the hard drive, and to the cloud again, allowed sync and when i open the game still no "Load Game".
You are now chatting with 'R'.
R: Hello, thank you for contacting Xbox Customer Support. My name is R. Please give me a moment to review your question.
you: Hi! Thanks
R: Hello Fred, How are you this evening?
you: Fine. Just a bit concerned about my save files
R: I definitely understand that.
you: You think this situation is fixable?
R: Let
me make sure I understand, You could play the saves on your brothers
Xbox but when you got back home, you cannot access the cloud storage, is
this correct?
you: No, i could play there. I cant play here on my xbox although i can access my cloudstorage and the file (9mb) seems to be there
you: when i open
the game and select cloud storage the option "Load saved game" wont
come up, only New Game as if the saves dont exist
R: I see, thank you so much for the information.
R: Give me a moment to pull up some information please.
you: ok thanks
R: Fred, could you please sign out of your Xbox live profile and then sign back in?
you: ok will do
R: Thank you
you: signed out
you: and signed in
R: Go ahead and see if you can access your saved games.
you: 1 sec
you: still nothing
you: Only new game avaiable.....
R: Wow! let me check a few more things.
you: ok thanks again
R: Lets check a few things,
R: From the Xbox dashboard, go to Settings, and then select System
R: Select Storage, and then select cloud Saved Games
you: ok
R: Select Enable cloud Saved Games, or is it already enabled.
you: its enabled
you: i can see the save files
R: Fred, are you getting any error message at all?
you: No. No errors. Just wont load my save games
you: In game i cant see the files
R: When you look at the content on your cloud Saved Games storage device, can you see the status of each game save?
R: It should say something like Pending upload, cloud only, out of sync, not cloud supported
you: No. I can just see: Dark Souls 9 MB
you: Bellow it says "In Sync"
R: Ok, that's good.
R: Have you checked your Xbox live connection to make sure you are connected?
you: It has the same space it had at my brothers Xbox
you: Yes i made sure all is conected
R: Thanks
you: I am making a download to confirm the conection
R: Ok
you: Yup its all conected and working except that particular file
R: Thank you for checking that for me.
R: Did you need to redownload your profile when you got back to your Xbox?
you: No.
ALthough it said in the game the the cloud storage had some sync pending
trough the other xbox so i signed out, my brother signed in my account
through his xbox and allowd the sync, then i could go to the game but no
save files could be seen or read in the game
R: The
game save that you're trying to use in in use on another Xbox 360
console. since the last time you used your saved game, you accessed the
game save from another console. This other console has a pending or
interrupted cloud-save upload.
R: To
solve this problem, you need to sign in to the console that is trying to
update the games save so that the cloud save can be completed.
you: Yes i allready did that otherwise could not even acess the cloud storage in the game wich isnt the case.
R: I see, I didn't realize that you had tried that.
you: We allowed it to upload then to sync here in my xbox but still it wont read the files in the game
R: Fred, are you able to click on the saved games at all?
you: no. Even in other accounts and xboxs it never lets me see a single save it only shows the same 9MB file
R: This is a little strange, give me a moment to dig into this a little deeper.
you: ok
R: Fred,
it looks like we have tried everthing that I have available, what I
would like to do is escalate this to our Customer Care Team and let them
see what they can do to get this resolved. Would that be ok with you?
you: Yes.
you: How does that work?
R: I'm
going to gather some information and fill out a form for the Customer
Care Team. They will try to find a resolution to your problem, and then
they will contact you letting you know what they found and what they
did to fix it, or what you may need to do to get this fixed.
you: Ok. Thank you for your time
R: What is the game that you are having an issue with?
you: Dark Souls: Prepare to Die Edition
R: Thanks,
All this was a full hour of wait plus a full hour of conversation...
XboxLive was supposed to be a better service cause its not free..... Well i hated this service...
by SillentShadow Tue Dec 18, 2012 8:42 pm
